Service innovation transforms the customer experience
Automation for efficient operation, innovative services and increase outreach
Automated branch allows the client to operate with 70% less human resources, to increase footprint and to control costs. With automation, innovative services can be created, eg. automate fixed time deposit certificates and crowd control in the branches by adjusting interest rates based on time of the day.
Through the fixed time deposit machine, users are able to choose a fixed deposit product based on the options given by the bank. Upon reading and confirming the details, the customer makes a fixed time deposit and a certificate is printed. Upon maturity, the customer can claim his returns simply by depositing it into the same machine.